Pannone Corporate is the most highly recommended law firm in the North West, according to new data from Legal 500 – the global research and data platform.

The Manchester law firm has been ranked number one in the region based on its Legal 500 net promoter score. Individual scores come from client responses to the question: ‘on a scale of 0-10, how likely are you to recommend this firm?’

The data, which analyses nearly 14,000 client responses, is then used to calculate a net promoter score for each firm, a widely used client service metric to assess customer satisfaction. This allows firms to be benchmarked against each other, providing unique insight in the most highly regarded law firms across the world.

Commenting on the number one ranking, Paul Jonson, senior partner at Pannone Corporate, said: “We’re absolutely thrilled – not only be in the top 10 most highly recommended law firms in the North West, but to be number one.

“Delivering excellent client service is an integral part of who we are and what we do, whether that’s having a deep understanding of a client’s business and sector, or getting to grips with the challenges that they face. We wear this as a badge of honour, but to hear it directly from clients is hugely satisfying.”

The Legal 500 analyses the capabilities of law firms across the world, with a comprehensive research programme revised and updated every year to bring the most up-to-date vision of the global legal market. The Legal 500 assesses the strengths of law firms in over 100 jurisdictions.

Amy Ulliott, UK editor at Legal 500, said: “In a highly competitive legal market, there is no stronger endorsement than a client’s willingness to recommend their law firm.

“Client feedback sits at the heart of Legal 500’s research, and this analysis provides a unique insight into the firms earning the highest levels of trust and advocacy from the people they serve.”