Danielle Amor has just reached a major milestone at Pannone, after celebrating 10 years at the firm last month [September]. Her work anniversary mirrors that of the firm, having joined Pannone just a few months after the MBO completed on Valentine’s Day 2014.

“It was an exciting time to join Pannone and the firm felt very collaborative and supportive,” explains Danielle, who was impressed by the firm’s approach and reputation.

Danielle has seen first-hand how much the firm has changed in the last 10 years – all the while retaining the same culture through recruiting likeminded people and creating the right environment for those people to prosper and grow.

“Right from my first day, everyone was very friendly and relaxed,” says Danielle. “I knew I had made the right decision and quickly felt part of the team.”

Unsurprisingly, no two days are the same at Pannone. “One day I might be working on the settlement of a trade mark dispute, the next negotiating a software licensing agreement and the next advising a client on a data breach,” explains Danielle.

Advising on data has become a significant part of the commercial team’s practice in recent years, driven by the radical overhaul of data protection legislation in the UK in May 2018.

“The GDPR required most businesses to adopt new policies and procedures,” explains Danielle. “We were extremely busy during this period trying to get all our clients (and ourselves) up to speed with the new requirements. Looking back now, as a team I feel we handled the pressures really well and we have since become one of the leading firms advising on data in the North West.”

As key achievements go in the last 10 years, that is certainly up there for Danielle. But it’s also the smaller things that create lasting memories.

“In one meeting, a particularly remarkable client wrote us each a personalised poem which he read out at the end,” recalls Danielle. “I’m not sure what that says about the quality of our discussions during the meeting, but I certainly will never forget it!”

While Danielle agrees that Manchester has huge appeal and is a great place to live and work, she wouldn’t be averse to Pannone opening a remote working space in Hawaii! Jokes aside, she sees significant potential in the region over the coming 10 years.

“With the right investment in transport and infrastructure, Manchester can solidify its position as the UK’s biggest business hub outside of London, particularly for tech businesses and start-ups,” she says.

One thing is for sure, Pannone will be there to see how the region unfolds. As Danielle says, the firm is ‘steadfast’ and will long be an unwavering feature in the North West marketplace.

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Top 10 tips for defending an employment tribunal claim

Employment tribunal claims are an occupational hazard for all employers. With the best will in the world its not always possible to prevent claims. So, what should an employer do to put itself in the best position to defend a claim…?

  1. Prevention is better than cure. Take time to develop effective HR policies and processes, give your managers appropriate training, and develop a culture in which staff are treated fairly. Employers that do this best will usually have fewer claims.
  1. If it is necessary to discipline or performance manage employees make sure the right managers are dealing with the process. If the matter ends up in tribunal it will be these managers who are called as witnesses on behalf of the business.
  1. Tribunals like to see contemporaneous documentation.. Documentary evidence of what happened is likely to be more convincing than witness recollections.
  1. Engage in the ACAS conciliation process. Prior to issuing a claim and during the claim itself ACAS will be available to help the parties settle a claim. Explore whether some agreed resolution is possible to avoid the cost, stress, and risk of having a contested hearing.
  1. If your business receives an employment tribunal claim ensure you respond to the claim within the appropriate deadline. The claim will not go away by ignoring it.
  1. Engage in the tribunal process. Comply with the tribunal directions and engage with other parties as appropriate.
  1. Remember, an employment tribunal is a court of law!
  1. Ideally, if your budget allows, you will be in a stronger position if you instruct lawyers to advise and represent you.
  1. Be realistic. Understanding the risks and appreciating that tribunal outcomes can be hard to predict will make it easier to manage expectations. It can also help the business make clear and commercial decisions.
  1. If you are a witness in a hearing ensure you are well prepared. Giving evidence can be tough so preparing well and knowing the case will make it that bit less stressful!

At Pannone we have significant experience in supporting clients in defending tribunal claims from early advice through to representation at the hearing. If we can be of any help or you have any questions do not hesitate to let us know.

For more information about how Pannone can support your business through HR Plus – a fixed fee employment law and HR support service – contact michael.mcnally@pannonecorporate.com or click here

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With effect from 26 October 2024 employers have a positive duty to prevent sexual harassment in the workplace. Here we take a brief look at what this will mean for employers…

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How to get managers to ‘buy-in’ to the HR process

A common problem HR experience is getting managers to ‘buy in’ to the HR process. Some managers see HR issues as something others should deal with. If you are responsible for HR in your organisation what  can you do to get manager ‘buy in’?

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Baby on board….

What are the things an employer needs to know about making an employee on maternity leave redundant….?

Careful advice is always needed when dealing with employees on maternity to avoid expensive and time-consuming legal challenges.

For more information about how Pannone can support your business through HR Plus – a fixed fee employment law and HR support service – email stephen.mutch@pannonecorporate.com or click here

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I’ve hired a liar….!!

What are the things employers need to know when they discover that someone has been dishonest during the recruitment process….?

A well thought-out and considered recruitment process is essential for avoiding expensive and time-consuming legal challenges.

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Simon Fitzgerald has been a mainstay at Pannone in all its guises since 2002. As a Debt Recovery Executive, Simon has seen the firm grow and develop considerably, joining 22 years ago on the back of a ‘fantastic opportunity’ to be part of Pannone along with a team of four other people.

Simon’s route in law is not too dissimilar to that of an apprenticeship – working on the job while gaining qualifications at night school; Ilex (Legal Executive) was his destination of choice after finishing his A-Levels.

Over more than two decades, Simon has built up a strong bond with the team around him.

“I spend the better part of my life with the people at Pannone and they are all wonderful,” admits Simon. “Our team, in particular, is like a family – dysfunctional – but a family all the same!”

Every day in the Debt Recovery team is the ‘same type of different’, according to Simon, but he loves that no two days are the same. “Even at 52, my ambition is to keep improving on what I already know,” he admits. “It’s true what they say, every day is a school day!”

While Simon jokes that he should’ve been a mechanic rather than going into law, given how much his last car service cost, he’s definitely very much part of the team at Pannone. A philosophy he truly buys into.

“As a profession, we always need to promote the ‘team effort – one goal’ ethic,” he explains. “It’s important to work collaboratively with clients so it doesn’t turn into a    ‘them and us’ relationship.”

The team/family ethos is as important to Simon in work as it is out of work, with his children, grandchildren and family taking up much of his free time – not to mention his love of Manchester City!

“The order of priority changes on a daily basis,” jokes Simon! However, there’s no doubt about his priority at work after more than two decades at Pannone.

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Pannone Corporate has appointed a new Head of Finance to its Manchester team, as part of ambitious growth plans.

Sarah-Jane Roper joins the law firm from the University of Manchester. As Head of Finance, she was responsible for three cultural institutions, Manchester Museum, Whitworth Art Gallery and Jodrell Bank Centre for Engagement, as well as Manchester University Press. Prior to that, she worked in internal audit across 12 universities for 10 years.

The chartered accountant, who’s been a ICAEW Fellow for more than 10 years, brings vast and varied experience to the role, including financial management, audit, compliance and taxation, as well as significant expertise in finance business partnering. At Pannone, she will work across the firm with responsibility for financial control, reporting and financial planning.

Paul Jonson, senior partner at Pannone, said: “Appointing someone of Sarah’s calibre is a major coup for Pannone. Her financial expertise and in-depth knowledge of the regional landscape will be hugely important to us as we enter the next phase of growth.

“We’re delighted to have her onboard and we are confident that with her vast experience she will bring a fresh perspective to the firm that will challenge us and help us to drive change.”

Sarah’s appointment follows a trio of hires earlier this month. Emma Haymes joined the law firm as a senior associate in the dispute resolution team. She was joined by Sophie Adshead, who was appointed as an associate in the corporate team. Burak Demir completed the trio of appointments, joining as a solicitor in the real estate litigation team.

Sarah said: “Pannone is at an exciting stage in its growth journey, attracting real talent to create a strong team ethos, which strongly resonated with me.

“After leaving a role within a large organisation, I was really attracted by the opportunity to take on responsibility for the full remit of Pannone’s finance department, while also continuing with the finance business partnering aspect of the role that I enjoy so much. I’m very much looking forward to getting stuck in!”

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This year’s Chambers 2025 rankings have been published, with Pannone once again featuring strongly – both for individual lawyers and teams.

The Chambers publication follows an equally as impressive recognition in the Legal 500, which was announced earlier this month [link to story].

Highlights from this year’s annual Chambers 2025 rankings include:

So, what do our clients say about us?

Corporate: “The team at Pannone were experienced, with the intellectual horsepower to be able to deconstruct the complexity and guide us through their solutions. They go head to head with the big firms and can hold their own.”

Employment: “They exhibit a remarkable aptitude for dissecting issues, giving diverse perspectives and devising innovative solutions. Each member brings a unique set of skills and experiences to the table.”

Litigation: “Pannone takes the time to understand the key points of the matter, which means that in complex areas they rapidly develop a deep understanding of the issues to provide appropriate advice.”

IT: “They have their finger on the pulse and have a lot of relevant experience to draw upon.”

IP: “Pannone has a hard-working and dedicated team at all levels, from partner through to associates, who are intellectually rigorous and sensitive to clients’ priorities.”

Commenting on this year’s results, senior partner Paul Jonson said: “On the back of our success in the Legal 500 rankings, it’s fantastic to see such a strong showing in Chambers – both across teams and for individuals.

“The feedback we get from clients reflects the hard work and dedication of the team, as they continue to deliver innovative, responsive and commercially-minded solutions that demonstrate a deep understanding of our clients’ needs and the challenges that they face.”

Chambers and Partners identifies the best law firms globally, from multi-nationals to boutiques, based on independent research and analysis of feedback from clients, peers and the wider market.

Chambers produces annual global rankings of teams and individuals according to their area of specialism. They take into account: client service; technical legal ability; depth of team; commercial vision and business understanding; diligence and value for money.

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Pannone has been a member of PLG International Lawyers for over 30 years, providing the firm with access to a professional network of lawyers from across the world, spanning 30 countries.

For the last three years, the organisation has held an annual event aimed at the next generation of lawyers – the YPLG Academy. Last month, lawyers under 35 from across Europe came together for a week-long conference to hear from experts from multiple disciplines, as well as forge strong relationships with their peers – professional bonds that will prove invaluable in years to come, not only to them as individuals, but to the firms they represent.

This year, it was the turn of corporate solicitor,  Catherine Ossai, who travelled to Lisbon for YPLG 2024. The Pannone lawyer was joined by 14 other legal professionals from Spain, Poland, Italy, France, Turkey, the Netherlands, Germany and Belgium – all at the same stage in their career and all eager to learn.

During the week-long academy event, held at the Catolica Global School of Law in Lisbon, delegates attended lectures hosted by different PLG partners and external speakers, covering a range of topics, including soft skills, public speaking, negotiation, legal English, crypto regulation and AI.

“The AI session was so interesting,” explained Catherine. “To hear and understand from someone who’s done a deep dive of the subject matter, and how AI can help the legal profession on a day-to-day basis, was really fascinating.”

While the lectures gave each of the 14 young lawyers an insight into core and emerging topics in the sector, it was the relationship building that was equally as important.

“It was lovely to hear about their experiences as junior lawyers in their respective countries and what it means to them to be part of the PLG network,” explained Catherine. “Making strong contacts and creating long-lasting friendships was one of the biggest takeaways from the academy. The idea is you grow together as lawyers within the PLG network. I feel very lucky to have been picked to represent Pannone at the event.”

YPLG also included teambuilding, which involved the young lawyers getting to grips with surfing. However, a real highlight was the welcome dinner on the first evening of the five-day event.

“It was a real highlight to be able to get to know everyone properly on the first night, after a day packed with lectures,” said Catherine. “It was a perfect way to cement our growing friendships and find out more about our shared interests. It really set the tone for the rest of the trip. After all, it’s friendships like these that ultimately make a working relationship better.”

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This year’s Legal 500 rankings have been published and, once again, Pannone Corporate has excelled in the annual listings. In total, 17 lawyers feature in Legal 500 UK commentary for their excellent contribution to their respective practices. This includes:

 The firm’s practice areas also continue to rank highly amongst those within the profession. Pannone has top tier practice areas in TMT: Intellectual Property; TMT: Media and Entertainment and Private Client: Contentious Trusts and Probate. A further six practices areas are ranked in the second tie and recommended in the listings. These cover:

Paul Jonson, senior partner at Pannone Corporate, commented: “Every year the team continues to excel in the Legal 500 rankings, demonstrating the strength and depth within the firm across multiple legal disciplines.

“Not only do we have an increasing number of outstanding individuals, who are highlighted across the Hall of Fame, Leading Individuals, and Next Generation rankings, but collectively the team has shown the importance of delivering a high quality, client-focused service that places commerciality, professionalism, hard work and that human touch, at the heart of everything we do. Congratulations to everyone on another outstanding year and a big “thank you” to our clients and contacts.”

Standout comments include:

“What sets Pannone Corporate apart is their unique blend of professionalism with a personable touch.”

“Pannone Corporate has a ‘quality niche team with strong regional profile’.”

 “The ‘very hands-on team’ at Pannone Corporate handles a wide range of corporate matters, including joint ventures, supply and procurement of goods and distribution.”

“The commercial property team at Pannone Corporate ‘acts with the utmost level of professionalism’ when assisting its lucrative client base.”

“Pannone Corporate is well-known for its strong focus on the hospitality, tech and IT, and fashion retail sectors.”

“Praised by clients for its ‘expertise and commitment‘, the group at Pannone Corporate handles a myriad of mandates.”

“The team is highly skilled, knowledgeable, and confident in their work . Their ability to communicate effectively and empathetically with me was outstanding.”

“Pannone was first class from start to finish. They gave me honest and fair advice and definitely attempted to think outside of the usual to come up with an approach that could yield the desired goals.”

 “The team are adept at truly understanding your business and any commercial nuances. They consistently provide advice that is of the highest standard, comprehensive and in a very timely manner. It has been an absolute pleasure to work with the team, you feel totally supported, every step of the way.”

“Strength in depth and a partner led approach. Very responsive, pragmatic business advice which addresses commercial requirements of the client with more focus than most. Good cross collaboration with other departments within the firm to provide legal services.”

“All associated with Pannone have an excellent attitude built on professionalism and are very approachable within their own fields.”

“I have been working with Pannone Corporate LLP for nearly a decade, and they have been an instrumental partner in my business endeavours. Their guidance is pivotal, a testament to their expertise and commitment.”

The Legal 500 analyses the capabilities of law firms across the world, with a comprehensive research programme revised and updated every year to bring the most up-to-date vision of the global legal market. The Legal 500 assesses the strengths of law firms in over 150 jurisdictions.

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The future of one of Manchester’s oldest pubs has been secured, following a long-running legal battle with brewing giant, Heineken.

The Briton’s Protection, which is one of only three surviving city centre buildings to have stood near the site of the Peterloo Massacre, has been locked in a legal dispute over its application for a new tenancy. This follows a decision by Punch – a subsidiary of Heineken – not to renew the tenant’s lease in 2021.

The two sides have now come to a ‘positive resolution’, ending the legal battle and securing the future of the iconic pub. Pannone Corporate acted on behalf of BP Leisure Limited, owned by Frank Walsh and Mark West, providing litigation support to the pub’s owners in its bid to renew the pub’s lease.

Pannone’s Real Estate Litigation team was led by partner, Gemma Staples, with support from Jack Taylor (solicitor) and Jiho Yu (paralegal).

Gemma Staples commented: “The Briton’s Protection is a Manchester institution, with genuine historical status. BP Leisure has worked tirelessly over the last three years to secure the pub’s future. Pannone is delighted to have worked alongside them to reach an amicable agreement with Punch.

Mark West added: “This is very much a David and Goliath moment for the Manchester pub and demonstrates the value that institutions such as The Briton’s Protection bring to the regional leisure and hospitality scene.”

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Calls for a ‘Hillsborough Law’ and increased accountability of public servants have been voiced for many years.  However, despite a number of independent inquiries and investigations, litigation and even draft legislation being prepared, progress towards a statutory duty has been slow.

When Andy Burnham, then MP for Leigh, proposed a statutory duty of candour for public authorities back in 2017, he no doubt hoped that progress might now have been made.

His draft Public Authority (Accountability) Bill (also known as Hillsborough Law), prompted by his involvement with the Hillsborough families, would have required public authorities to be open, transparent and honest and to admit responsibility following public disaster and mass casualty incidents, potentially even before court proceedings had been intimated.

That Bill was put on hold following the snap General Election in May 2017, and the recent Conservative government stepped back from introducing a statutory duty, establishing instead the Hillsborough Charter.

However, the King’s Speech has confirmed that the current Labour government intends to proceed with the introduction onto the statute books of a Hillsborough Law. At his first Labour Party conference as Prime Minister, Sir Kier Starmer, also promised that a ‘Hillsborough law’ will be introduced in Parliament before the next anniversary of the 1989 football stadium tragedy in April 2025.

What will Hillsborough Law say?

There is currently no draft legislation before Parliament, but it is likely that any future wording will closely mirror the above-mentioned Public Authority (Accountability) Bill. That draft legislation proposed establishing a statutory duty of candour, requiring public authorities, public servants and officials to:

The draft Bill proposed that ‘public authority’ be given the wide-ranging and inclusive definition: “any national or local government department… institution or agency engaged in functions of a public nature… [this] includes entities with a private structure but which are majority owned by public funds.”

To ensure compliance with the proposed duties, it was suggested that new offences be created for failure to discharge the duty, punishable by a fine and/ or custodial sentence.

Offences would also be committed by public servants, if they intentionally or recklessly misled the general public, the media or proceedings. In addition to an organisation’s offending, individuals would also be liable if by their acts or omissions they hindered their authority’s compliance with its the duty.

Parity of funding

Hillsborough Law also suggests that bereaved families and ‘core participants’ at inquiries and inquests be entitled to publicly-funded legal assistance and representation at the same level, or in proportion to, the resources available to the public authority, to ensure a parity of arms.

What could this achieve?

When introducing the initial draft of what is now the Hillsborough Law back in 2017, Andy Burnham summarised the motivation as “simple”:

It [is]…to protect other families from going through what the Hillsborough families went through and from a similar miscarriage of justice. It empowers victims to secure disclosure of crucial information and prevent public authorities from lying to them or hiding the truth by making that an imprisonable offence… it creates a level legal playing field at inquests for bereaved families so that finally inquests become what they should always be – a vehicle to get to the truth.”

Hurdles to implementation

However laudable the aims may be of seeking to level the playing field between bereaved families and well-funded public authorities during investigations into mass casualty events, there are serious and fundamental procedural questions which need to be addressed before for any such duty can achieve its intended objective.

Primarily, it remains unclear exactly what is intended by ‘candour’ other than a general duty to be open and honest. In any event there is an inherent tension with a potential defendant’s right to silence: where someone asserts that right, they are unlikely to be guilty of lacking candour – and to hold otherwise would fundamentally undermine well established principles of criminal justice. However, the idea that any assertion of the right of silence should be subject to third party scrutiny or assessment of reasonableness is seismic to say the least.

Another difficulty is that until draft legislation is available for comment, proposals for a Hillsborough Law leaves open to interpretation the definition of a public tragedy. The answer may be that the public will know a tragedy when they see one, but the definition cannot simply be determined by the number of people injured or who have died. To set any such arbitrary distinction risks severe unfairness and injustice.  In addition, any pledge in terms of activation of an emergency plan and deployment of resources to support the bereaved is perhaps only a restatement of the current emergency services framework and is not really an extension of the existing procedures already in place.

The proposal to extend legal assistance to bereaved families is likely to receive widespread support. However, the very significant cuts to the legal aid budget in recent years and continuing austerity generally begs the question: where will the money come from?

Interestingly, the 2017 Bill proposed a limit on the legal spend of public authorities in responding to inquests and inquiries, the logic being that the requirement for them to ‘come clean’ at the outset will reduce the length of investigations and thereby ensure costs savings for all. Any such limits may however fetter the ability of public authorities to fully and properly articulate their case when responding to investigations.

Also, it is often extremely difficult at the outset of an inquiry or inquest to estimate the overall costs that may be incurred. Were a cap to be introduced in responding to any such proceedings, the basis for this would need to be carefully considered, to ensure that all parties are capable of achieving full and proper advice and representation.

In addition, of the organisations which have to date voluntarily accepted responsibility in the immediate aftermath of adverse incidents, there has been little acknowledgement of their acceptance or explicit reduction in fine imposed.

Whilst there may be a very strong moral imperative for public servants to be open and honest following tragedies, absent a ‘stick’ with which to enforce compliance and punish breach, there remains a question as to how compliance will – or even can – be enforced.

However, there does not appear to be any comparable or tangible ‘carrot.’ In the absence of an acknowledged benefit or (financial) incentive for being candid, a potential defendant to further investigation is likely to consider themselves caught between a rock and a hard place.

Conclusion

Whilst it now appears that progress will be made towards establishing a statutory Hillsborough Law, which will be welcomed by many and may be seen as going some way towards addressing the concerns and queries raised by the families following that disaster and subsequent litigation, there are equally fundamental questions and clarifications which are required to be openly debated before any proposed legislation can be enacted.

The law does not operate in a vacuum and were the Hillsborough Law to be enacted in the terms previously suggested in 2017, this would cause significant tension within the criminal justice system and simply could not be imposed unilaterally without detailed and considered consideration of parallel issues which would be naturally flow from the proposals.

If Hillsborough Law is to become a reality then there needs to be careful consideration of the potential, but significant, implications to ensure that there is genuinely fairness to all parties concerned.

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Tom Hall is a self-professed ‘day oner’ – part of a core who joined Pannone pre-MBO in 2014. His career began at the ‘old Pannone’ in September 2004, when he started a training contract in the business crime team. Twenty years on, Tom is a partner in the corporate team and has become an integral part of the firm.

If there’s a consistent thread that runs through Pannone, in terms of its people, there also remains a consistency in approach, which is as strong today as it was ten years ago when the MBO completed – a moment that Tom admits really ‘galvanised’ the firm.

“For our 10 year anniversary in February 2024, we looked back at the original core values and principles that were put in place when the firm was founded in 2014,” Tom explains. “Despite them being drafted over a decade earlier, those core values remain a word-for-word representation of what the firm is and stands for today. If we can say the same in February 2034 then we will have done very well.”

The same can be said for the North West business community, which Tom believes is still the same, despite the huge changes in the region in the last 10 years. “The business community remains close-knit, plain-speaking and has the energy and desire to make things happen, rather than waiting for others to do it for us,” says Tom. “I don’t see that changing.”

As a ‘well-known and well-regarded’ law firm, Tom agrees that the best thing about Pannone is its people.

“Nothing makes me prouder than seeing lawyers who have started as trainees or paralegals in the team rise through the ranks, lead their own transactions and win their own work,” he explains. “We are very lucky to have some brilliant people in the team who have been fundamental to its growth and reputation over the years. Watching them in full flow on all party calls gives me a warm glow inside.

“We’re also very fortunate to support a wide range of national and international clients, across every sector you can think of,” Tom adds. “I love going to see clients at their place of business, having a look around and finding out what makes them tick. I always come away from those meetings feeling inspired and/or with some food for thought about how we can improve or refine our own business.”

Over 20 years, Tom has seen first-hand how the firm has improved and refined its proposition, with many favourite moments, including the call at 8pm on Valentine’s Day 2014 to confirm the Pannone Corporate buyout had completed when ‘wild scenes ensued’! Aside from those celebrations, it’s the strong partnerships that have been built over the last 10 years that stand out for Tom.

“My involvement with PLG International Lawyers, our firm’s international network, has probably been the aspect of the role that I have enjoyed the most over the last decade,” says Tom. “PLG has opened the door to some fantastic global clients and transactions, and I have made lifelong relationships with many of the outstanding lawyers involved.”

And, as a people-centric business, relationships are everything.

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Pannone Corporate advised staffing specialists, G2V Recruitment Group on its move to 3 Hardman Square office building in Spinningfields, as its new Manchester base.

Pannone real estate partner James Wynne led the deal which saw the business sign a new 10-year lease of the 12,300 sq ft space at 3 Hardman Square, Spinningfields. Andrew Cowell at OBI also acted as property agent for G2V Recruitment Group in the deal.

Ryan Woods, Divisional Director, Vivid Resourcing (G2V Group), said: “We are looking forward to joining the dynamic community at 3 Hardman Square, in the heart of Spinningfields. Vivid Resourcing create exceptional career opportunities and are committed to investing in our people. We feel establishing our new Manchester office in the heart of Spinningfields is a perfect location to grow, while attracting and retaining highly capable staff, further solidifying our position at the forefront of the recruitment sector. It’s an exciting time for our people who will enjoy a vibrant workplace.”

James Wynne at Pannone Corporate added: “G2V is an excellent recruitment business with big growth ambitions. The new space will underpin its future success and it’s fantastic to have played a part in this journey. It’s also encouraging to see entrepreneurial businesses continue to invest in high-quality space in the region and we’re pleased to work with other North West agents and advisers on the deal.”

CBRE and Colliers act as leasing agents for Royal London Asset Management on 3 Hardman Square.

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Care Quality Commission (CQC) inspections have fallen to their second lowest level in almost 10 years, as the day-to-day regulatory function of the public body continues to lag behind pre-pandemic activity.

According to new data, physical inspections by the CQC have dropped from a peak of almost 23,000 in 2016, to just less than 8,000 in 2023 – a marginal increase on 2020 figures, which showed that 7,711 inspections were carried out during the height of the COVID-19 pandemic.

Of the 107 inspections with an overall rating of ‘Requires Improvement’ or ‘Inadequate’, only four have resulted in completed and published full Quality Statement reviews.

The fall in inspections also coincides with the commencement of the CQC’s new operating model, which may account for some of the reduction.

Bill Dunkerley, regulatory associate partner at Pannone Corporate, which conducted the annual research under the Freedom of Information Act, commented: “Despite the fanfare and extensive publications to promote its introduction, the CQC’s new regulatory model has had something of an inauspicious start.

“The regulator was hopeful that its new approach would enable it to be more dynamic in its assessment of services, and permit more contemporaneous data collection to take place. Far from becoming a more proactive, dynamic and responsive agency, as the data shows, the CQC is becoming more sedentary in its approach.”

The research shows that despite an increase in the number of concerns being received by the CQC, the total number of regulatory actions taken by the Commission has fallen year-on-year and currently sits at around half of pre-lockdown levels (10,618 in 2019; 5,783 in 2023). Although there was a clear drop-off in the number of regulatory actions in 2020, figures have remained consistently low since then, compared with upwards of 15,000 each year in the period following the CQC’s receipt of enhanced powers in 2015.

In addition, the use of warning notices has dropped significantly, from a peak figure of just over 1,500 during 2015 to less than 600 in 2023. Despite a flurry of prosecutions over the last few years, the annual figures also show that prosecutions are decreasing rapidly. There are currently 121 open criminal investigations concerning specific incidents or unregistered providers.

Dunkerley added: “To be an effective regulator going forwards, and one with real teeth, the CQC has to combine its new inspection and assessment framework with meaningful regulatory activity. Whilst to date, the CQC could have been seen to be relatively proactive – undertaking inspections of providers at fairly reasonable intervals – an inherent danger within its ‘data-driven’ approach is that this may result in it becoming reactive, as recent data perhaps tends to indicate.

“At the end of the day, the CQC’s new regulatory model does not change its investigatory and enforcement powers. The latest figures suggest that either the CQC is becoming less active, or is achieving compliance by providers without the need to resort to use of its enforcement powers.”

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In the latest in our 10 year anniversary blog series, Ten in 10, we speak to the man who keeps the IT engine running at Pannone – Steve Elderfield.

Steve joined what was the ‘old’ Pannone is 2006 as a Senior IT Support Technician, before moving across to Pannone Corporate following the firm’s MBO in 2014, becoming IT Manager. Ten years on, he continues to play an integral role in the firm as IT & Facilities Manager. “Pannone offered a great opportunity to continue my journey in IT which I couldn’t turn down and I’ve never looked back,” admits Steve.

Like many people in the firm, his role has evolved significantly in the last 10 years. “What started out as just the IT Manager, has grown into much more,” explains Steve. “I have taken on more roles and responsibilities along the way, covering various different areas of our IT and the building.”

While his role has developed in the last decade, there’s one thing that hasn’t changed from the day he started and that’s the people and work culture. “Everyone was very friendly and welcoming on my first day, which gave me a real sense of acceptance and made the working environment that much more enjoyable,” says Steve. “I recall feeling like I was part of something special and through the years I developed a lot of friendships in the firm.”

There have been a number of highlights and key achievements for Steve since he joined, including his own personal development and gaining the trust and responsibilities that comes with the role, while also seeing and being part of the firm grow into what it is today. But one particular highlight was the move to the Chapel, which Pannone proudly calls home. “Although the move was very challenging to manage at the time,” admits Steve. “It was also very exciting to be a part of.”

He’s not only proud of Pannone and its achievements in the last 10 years, but also how the North West business community has grown during that time. “It’s been flourishing over the last 10 years, bringing more people to the city,” says Steve. “In the next 10 years, I can only see the North West becoming one of the great business hubs, alongside London which, in turn, will boost the economy and generate more work for firm’s such as ours.”

The use of the word ‘our’ feels very deliberate. Steve has a strong connection with the firm and carries real aspirations for more expansion and growth, but it’s how he describes Pannone that tells the true story of his relationship with the firm – “If I had to describe Pannone in one word, it would be ‘family’.”

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Commercial entities will, at some time or other, be faced with the termination of a contract they are a party to. Despite the parties’ best intentions at the outset of a contract, circumstances may change, whether through a change in the economy; rising cost of materials; an unforeseen situation whereby one party is unable to perform its obligations under the contract; or the effect of a global pandemic. In such circumstances, termination of the contract may become a consideration, whether for convenience or for breach.

Often the position on termination is more nuanced than might at first appear to be the case. This means careful consideration should be given to a number of issues, including:

  1. is termination the right option and are there any alternative outcomes available?
  2. whether a party is in fact able to terminate under the contract terms;
  3. the practical and procedural steps that will need to be followed in accordance with the contract; and
  4. the effects of termination.

Meaning of termination

Termination of a contract is where the contract is brought to an end, such that the parties are released from their continuing obligations effective from the termination date. Termination does not undo the contract and the contract will still be enforceable by both parties in respect of any historic rights or obligations which have accrued prior to the termination date. There are also often terms that will survive termination, for example, post-termination restrictive covenants and/or terms relating to misuse of confidential information. However, the future performance of obligations under the contract will cease on termination.

Entitlement to terminate

The starting point when considering termination is the terms of the contract itself. It may be possible to terminate for convenience, by either party giving notice in the required format and with the specified notice period.

If a party is looking to terminate based on the other party’s alleged breach of the contract, it is important to note that not every breach of a contract gives an entitlement to terminate. Often in commercial contracts, certain events will be specified as being a material breach which give rise to the ability to terminate, for example, the insolvency of the other party.

In the absence of any express termination provisions within the contact relating to breach, it is necessary to consider whether the breach committed entitles the innocent party to terminate. In doing so, it is necessary to consider whether the breached term is a condition, which will enable a party to terminate for breach, a warranty or an intermediate term.

A condition is a fundamental term of the contract, going to the heart of it, and a breach of which will enable the innocent party to terminate the contract and claim damages. Generally, a breach of a condition is not capable of remedy, for example, the main purpose of the contract has not been performed.

By way of contrast, a warranty does not go to the root of the contract and therefore if a warranty term is breached, this will not entitle the aggrieved party to terminate, but their remedy will be limited to damages for any loss suffered; the contract will continue.

There are other terms, which when breached, the remedy for which will depend on the nature and effect of the breach at the time it happens. In this sense the position following the breach will be fact specific and may give rise to an entitlement to terminate.

In the heat of the moment, it may be difficult for commercial parties to ascertain whether the affected term is a such that it gives rise to an entitlement to terminate the contract. Whilst parties will often seek to label a term as a ‘condition’ when looking to terminate a contract, whether or not a term actually is a condition will often require closer consideration. It is therefore often sensible, before taking the decision to terminate a contract, to seek independent legal advice as to your position.

Giving notice

Before taking any steps to terminate the contract, it is necessary to reconsider the specific terms around termination and the necessary steps that must be taken to ensure the termination is effective. Accordingly, it is necessary to have regard to:

Effect of a failure to properly terminate

If a party elects to terminate a contract without sufficient grounds or fails to do so in accordance with the prescribed procedures, it will not be sufficient to terminate the contract and the act of purported termination can itself be a repudiatory breach of the contract entitling the other party to terminate the contract and sue for damages. This is why it is often advisable to seek professional advice when considering the termination of a commercial contract.

Alternatives to termination

By terminating a contract, you are effectively terminating, or at the very least potentially prejudicing, any ongoing business relationship with the other party. In addition, there may be reasons not to terminate a contract if there has been a breach, for example, if you are due to receive payments from the other party and there are no concerns as to their solvency.

Whilst circumstances may allow for termination of a contract, this does not mean it is always the most appropriate course of action to take. If the parties want or need to salvage their ongoing business relationship, other alternatives can be considered, including:

  1. the renegotiation of the contract terms and a variation of the contract itself to reflect a change in circumstances; and
  2. if an alternative remedy is available and/or if there are any prescribed procedures within the contract in the event of a dispute, for example, arbitration or mediation.

All in all, the termination of commercial contracts should not be rushed, and it is important to ensure that sufficient thought and consideration is given to the position before taking any steps. Seeking advice as to the position and exploring the commercial implications of taking such a step is important, before moving forward to terminate.

If you would like to discuss this blog, please contact Jonny Scholes on 07824 435665 or by email to jonny.scholes@pannonecorporate.com

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Manchester law firm Pannone Corporate has strengthened its team with the appointment of four legal professionals.

Helen Fyles joins the firm as an associate partner in the insolvency and restructuring team, previously having worked at Knights plc and Mills & Reeve LLP. Helen will support partner Daniel Clarke in helping to develop and grow the team, bringing over 20 years’ experience advising all stakeholders in the insolvency process, particularly insolvency practitioners in their capacity as liquidators, administrators and trustees in bankruptcy. Helen also has particular expertise in insolvency investigations and pursuing delinquent directors.

Helen is joined at the firm by Jessica Boswell, who has been appointed as an associate in the dispute resolution team. Joining from JMW, Jessica will assist the team across a wide range of disputes covering general commercial contracts and professional negligence. She brings experience in breach of contract claims, misrepresentation issues and disputes with insurers in both an individual and business capacity.

Imogen Eastwood has been appointed as a solicitor in the commercial team. Joining from Deloitte LLP, Imogen will be responsible for advising clients on a wide range of commercial agreements across various sectors, ranging from trading agreements through to major projects.

Bradley Davies completes the current round of appointments, joining Pannone as a solicitor in the dispute resolution team. Bradley will support the team in advising on a wide range of areas, including real estate litigation, disputes concerning general commercial contracts, estates and trusts, intellectual property, IT and professional negligence.

Paul Jonson, senior partner at Pannone, said: “As a firm, we’re committed to hiring and investing in the brightest talent – people who possess technical excellence but also emotional intelligence.

“We recognise the value they can bring to the firm in helping us to deliver a personal, collaborative and client-focused service. I’m confident Helen, Jessica, Imogen and Bradley will be a real asset in our commercial, insolvency and dispute resolution teams as we look to build on our success in our tenth year of business.”

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The General Election is just around the corner and is expected to bring a changing of the guard, with Labour firm favourites to take over the post.

A change in government would bring a change in approach, and while the manifestos are light on the detail, they do give us an indication of where possible reforms may come.

Labour has pitched itself as the party that will ‘make work pay’ for working people, in a bid to improve both living standards for those in employment and economic growth. This includes stimulating more funding for training, skills and technology, to help make the UK more efficient and increase productivity levels – something we currently lag behind on compared to our international peers.

An important dynamic in the productivity debate is how workforces function and the legislation that sits around them. So what could we see from a Labour government when it comes to employment law and HR? Let’s look at the detail.

Zero hour contracts

Labour’s plan to ‘make work pay’ includes ending “one-sided” flexibility by banning “exploitive” zero-hour contracts and providing a baseline level of security and predictability for all jobs.

The party believes that too many working people face insecurity when it comes to their working hours, bearing all the risk and being unable to plan and live well. However, the inclusion of the word “exploitive” suggests that Labour has moved away from its earlier pledge for an outright ban on zero-hours contracts.

Under Labour’s proposals, everyone will have the right to have a contract which reflects the number of hours typically worked by reference to a 12-week period.  Workers will also be entitled to receive reasonable notice of any change in shifts or working time, whilst also receiving compensation (proportionate to the notice given) for any cancelled shifts. Anti-avoidance measures will be implemented where necessary to protect the integrity of these policies.

The plans will not prevent workers from the right to be paid overtime rates, nor will it prevent employers from offering fixed-term contracts such as seasonal work.

Basic day one rights

Labour has indicated that it wishes to address what it sees as the unfairness of the current system that requires employees to have two years’ continuous service* before they can bring a claim of ordinary unfair dismissal. The party believes this is an arbitrary requirement which is preventing people from changing jobs and enjoying the resultant wage increases that often accompany such moves, and preventing employers from being able to hire the best candidates.

The length of service required for employees to bring a claim of ordinary unfair dismissal has fluctuated since its inception as a right in 1971. The current requirement of two years’ service was introduced by the Conservative government in 2012 (the requirement remains 12 months in Northern Ireland).

An unintended consequence of the two-year bar has been a rise in the number of discrimination claims brought by employees seeking to find a remedy for the termination of their employment in its early stages. It will be interesting to see if such claims reduce if the right of unfair dismissal becomes available from day one.

Labour has assured employers that they will still be able to operate probationary periods, although how this will work in practice is not yet clear. Commentators have speculated that perhaps dismissals within an employee’s probationary period will be deemed fair so long as a set process is followed.

*While we wait for the outcome of the election, it is worth flagging a point that often catches employers out. Where an employee is dismissed with immediate effect and paid in lieu of notice, the statutory minimum notice period of one week is added on to the dismissal date, meaning that employees dismissed after 103 weeks (one week less than 2 years) can still claim unfair dismissal.

Discrimination, equal pay, and the menopause

Labour’s ‘New Deal for Working People’ plan also includes proposals to promote equality, by tackling the gender pay gap and providing support in the workplace for those going through the menopause.

Large firms will be required to develop, publish and implement action plans to close the gender pay gap. Similarly, employers with more than 250 employees will be required to publish information about ethnicity and disability pay gaps.

There is also a commitment to re-instate the ability for equal pay claimants to draw on comparators in other organisations, where workers’ terms and conditions can be attributed to a single source, and to put a stop to employers outsourcing services to avoid paying equal pay. Labour plans to implement a regulatory and enforcement unit for equal pay with involvement from trade unions.

In relation to the menopause, businesses with more than 250 employees will be required to produce Menopause Action Plans, setting out how they will support employees going through the menopause. For smaller employers, Labour will produce and publish guidance on measures relating to uniform, temperature, flexible working and how employers should record menopause related leave and absence.

Right to switch off

To address what it describes as the ‘inadvertent blurring of the lines’ between work and home life caused by the change in working practices following the pandemic, Labour has committed to bringing in a ‘right to switch off’.

This isn’t a new concept. We can look to a number of European countries which have already given employees some form of right to disconnect, including Ireland. A voluntary code of practice statesthat employees should not be required to carry out work outside normal working hours regularly and should not be penalised for refusing to do so. The code also sets out that employees must respect their colleagues by avoiding work-related contact outside of normal working hours.

Labour’s proposal indicates that it will follow a model similar to that adopted in Ireland, ‘giving workers and employers the opportunity to have constructive conversations and work together on bespoke workplace policies or contractual terms that benefit both parties.’ It seems most likely at this stage that a code of practice will be introduced which can be taken into account by employment tribunals on liability and compensation, but does not in itself create a standalone claim, much like the current Code of Practice on Disciplinary and Grievance Procedures.

Working in partnership with trade unions

Unsurprisingly, one of the areas of employment law that a new Labour government would address is industrial relations.

Its stated aim is to bring in a new era of partnership that sees employers, unions and government working together in co-operation and through negotiation, rather than what it describes as ‘the Conservatives’ scorched earth approach to industrial relations.’

As a starting point, Labour would repeal the trade union legislation brought in by Conservative governments over the past 14 years, specifically, the Trade Union Act 2016, the Minimum Service Levels (Strikes) Bill and the Conduct of Employment Agencies and Employment Businesses (Amendment) Regulations 2022.  In particular, repeal of the Trade Union Act 2016 would potentially remove the requirement for at least 50% of all eligible members to vote in a ballot for industrial action in addition to a majority vote in favour, and reinstate the previous minimum period of seven rather than the current 14 days’ notice of strike action.

Referring to the disruption caused by strike action over the past two years, Labour believes its proposals will remove the barriers that currently make it harder for unions to engage in the bargaining and negotiation that settles disputes, and put the UK in line with high-growth economies that benefit from a more co-operative industrial relations culture.

A matter of time

If the polls are right and we have a new Labour government on 5 July, we expect the employment landscape to change quite quickly. Labour has committed to implementing its new its deal for working people within the first 100 days in government.  Over the coming months, it’s essential that businesses keep a watchful eye over a changing landscape to ensure their policies and procedures keep up with the changes.

If you’d like to discuss this blog in more detail, contact Fiona Hamor.

Photo credit: Chrisdorney

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Following our AI in the Workplace event last month (May), our guest speaker, Dr Richard Whittle, University Fellow, University of Salford Business School, takes a closer look at AI and the future of work, looking at the uncertainty that exists, as well as the potential. Read more here…

AI and the Future of Work: A landscape of uncertainty

I doubt it is an exaggeration to say that virtually every time you look at the news, your socials or LinkedIn you see another story about Artificial Intelligence (AI). The subject is everywhere and headlines range between an AI utopia of less work and increased productivity, and the AI dystopia of science fiction nightmares. The AI of today is a long way from either extreme; however, it is fast becoming a feature of modern work and life.

You are hearing about AI everywhere you turn, as over the last 18months or so – in waves of increasing sophistication – a new type of AI is producing human realistic outputs in a manner which is both highly accessible and relatively inexpensive. Text, code, images and more can be produced quickly, cheaply and by anyone.

This is Generative AI (GAI) and we will talk more about this later. We will be mostly talking about ChatGPT which many of you will have heard about and may be using, but I should note impartially that there are other models with similar capabilities.

In order to get to grips with the implications of this new technology we must briefly mention the history of AI, this helps us to think about what this technology actually means for us and put the hype into context.

A Brief History of AI: Booms, Busts, and the Path to Today

The journey of AI is a fascinating tale of ambition and unpredictability. Since its inception in the 1950s, AI has experienced periods of significant hype, known as AI booms, followed by phases of disillusionment and stagnation, termed AI winters. These cycles were characterised by overpromises and unmet expectations, as researchers and technologists grappled with the complexities of replicating human intelligence.

This latest boom is marked by tangible breakthroughs that have brought AI out of the lab and into everyday applications, from chatbots to creative content generation. However, history teaches us to approach these advancements with a balanced perspective, mindful of both the potential and the limitations of AI. In recent years, we’ve witnessed a resurgence in AI, fuelled by advancements in machine learning, deep learning, and, notably, generative AI. Here I will borrow a definition from the Turing Institute’s fascinating Generative AI lecture series.

Generative = Create new content.

AI = Automatically with a computer program.

I tend to be cynical of ‘this time is different’ positions, however the accessibility and quality of generated output means that economies, markets and institutions will need to adapt to the ease at which some outputs can now be produced as well as consider the implications of these tools on processes and products. For me, the best way to think about this is in terms of radical uncertainty.

Radical Uncertainty in the Age of AI

The rapid development of AI technologies has plunged us into an era of radical uncertainty. The Resolution Foundation consider that AI “is unknowable in a way that rules out even envisaging some of the possible outcomes, and provides no sensible basis for attaching probabilities to any of them”. Unlike the risks we encounter in traditional scenarios, where probabilities can be assessed and managed, the impacts of AI on the future of work are far more elusive. This radical uncertainty stems from our inability to foresee the full scope of AI’s influence on job markets, economic structures, and societal norms. In short, how do we plan for something we cannot imagine?

Predicting the exact trajectory of AI’s impact on work is challenging. Will AI lead to massive job displacement or create new categories of employment? How will different sectors adapt to the integration of AI? These questions remain open-ended, and our current understanding provides only a glimpse into the possible futures shaped by AI.

Uncertainty is a better way to think about AI, rather than to think about it in terms of risk. Risk is knowable, we can put likelihood and chances onto outcomes, uncertainty doesn’t allow us the luxury of that.

Organisations, policy makers and individuals need to attempt to turn uncertainty into risk in order to plan for ‘the age of AI’. This will allow people to take appropriate risk with incorporating Artificial Intelligence.

You will note that I said appropriate rather than low risk, the potential reward and disruption of AI is great, and purposely low risk adoption may not be possible. The challenge with AI is that its rapid evolution and diverse applications introduce unprecedented levels of uncertainty. Acknowledging this uncertainty is the first step toward developing strategies that can adapt to the unpredictable nature of AI’s future.

As organisations contemplate the integration of AI, they face a paradoxical dilemma: incorporating AI carries inherent risks, yet failing to adopt AI is equally perilous. Embracing AI could lead to operational efficiencies, innovative products, and competitive advantages. However, it also brings challenges such as job displacement, ethical concerns, and security vulnerabilities.  Not embracing AI may however lead to falling behind competitors and consumer expectations.

Disruption in the World of Work

Generative AI is poised to be particularly disruptive in various sectors. In creative industries, AI tools can generate content, design graphics, and even compose music, challenging traditional roles and workflows. In finance, AI algorithms are streamlining processes, analysing vast datasets, and making real-time decisions that previously required human intervention. Digital twins allow us to test new products costlessly and AI product development means the cost of a business trying new things may be virtually nil.

These new technologies generate questions around skills, investment, work and more broadly what type of economy do we want and what will we end up with?

AI could automate repetitive and mundane tasks, allowing humans to focus on more creative, strategic, and interpersonal roles. This shift will necessitate significant upskilling and reskilling of the workforce. Education and training systems must evolve to prepare individuals for jobs in the age of AI, emphasising skills that can be completed by AI rather than compete with it.

Currently though, Generative AI, by automating creative knowledge tasks, is challenging this more traditional view of the role of AI. As X user @AuthorJMac succinctly puts it “I want AI to do my laundry and dishes so that I can do art and writing, not for AI to do my art and writing so that I can do my laundry and dishes.”

Picture credit: gorodenkoff

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Nearly a decade on from joining Pannone Corporate, Danielle Amor talks about her career, her passion for seeing clients get the outcome they deserve, her love of coffee, and the growing influence of Artificial Intelligence (AI) in the legal sector.

Tell us a little about your career before joining Pannone

I studied law at Durham, then took the LPC at Oxford before starting a two year training contract at an international law firm in London, which included six months working at ITV in the Rights and Business Affairs team. I worked there for about seven years before making the move back up north.

My first role in Manchester was in-house at Manchester United working on the then-record sponsorship deal with adidas, before moving back into private practice at Pannone. When I joined, the firm had only been formed a few months before, so it was a really exciting time to be starting.

In her current role as a director in the commercial team, Danielle advises on commercial contracts, intellectual property and data protection compliance, with a broad range of specialism across the experienced team covering retail, fashion, manufacturing, hospitality, media, IT and industrial services. It was that talent and expertise that attracted her to Pannone. I was drawn to the mix of excellent lawyers and high quality work.

Despite a few wobbles along the way when she considered packing it all in ‘for a life of wanderlust’,  Danielle remains committed to the profession and what can be achieved. I am really irked by injustice! I enjoy seeing clients achieve the outcome they deserve, particularly when they have been in a dispute and I am instructed to draft the settlement terms.

Danielle is also passionate about the important role lawyers have to play in a world that is already changing with the increasing use of technology, particularly AI. I can see why businesses might turn to AI for drafting contracts and legal letters when they don’t always receive the practical, commercial advice they need from legal advisors. However, the nuances and subtleties that the majority of our drafting requires, cannot be replicated by AI as it stands. This reinforces why we need to continue to keep our advice concise, relevant and responsive to our clients’ needs.

So what does a typical day look like? I prefer being in the office, so I usually get in around 9am after dropping the kids off at school and nursery. A lot of my work involves drafting long agreements, so there is a lot of time spent in front of a screen. We have regular team catch-ups and training sessions in the diary and most client meetings tend to be via Teams. I also try and go for a walk at lunchtime and get a coffee from Mancoco to power me through the afternoon.

Coffee is a clear favourite of Danielle’s. When asked what she would be doing if she didn’t have a career in law, she responded: I have always quite fancied running my own café selling coffee and cake.

What’s more, if Danielle was managing partner for the day, the first thing she would do is install a coffee machine!

Outside of work, Danielle is kept busy by her three young children and a springer spaniel! We enjoy getting out into the nearby countryside and back to my home town of Blackpool whenever the weather allows. I also enjoy baking birthday cakes (for the kids, not the dog!) and yoga to de-stress.